Additional Ways to Improve Communication Skills

Additional Ways to Improve Communication Skills
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If you think you're expressing yourself clearly but still need help getting a point across to your significant other, family member or co-worker, use additional strategies to communicate clearly. In addition to improving the way you share your message, work on your listening skills to generate an effective give-and-take during the conversation.

Listen Attentively

Talking is only half of the equation when you want to improve communication. You must also listen actively to hear and understand the other side. The University of Delaware suggests eliminating anything that will keep you from listening attentively, such as a cell phone, television or email. Ask questions periodically to ensure you understand the other party's message, feelings or point of view. Repeat the main points afterward to acknowledge them before you make your statements or rebuttal.

Use Non-Verbal Cues

In addition to talking during the conversation, use non-verbal conversation cues to help the other party understand your point of view. Study the other party's cues, as well, to interpret how they're truly feeling. Honolulu Community College recommends watching body positions, facial expressions and the amount of eye contact. A combination of meaningful eye contact, a smile and animated hand gestures while leaning forward as you speak can communicate warmth and openness. Conversely, avoiding eye contact, standing rigidly and speaking with a monotone voice can reveal that you're upset or disinterested and put an end to a productive conversation.

Prepare Statements

If you sometimes lose your train of thought during an emotional conversation, ensure that you air all your thoughts and feelings by writing the main points down, particularly if you know you're heading into a heated discussion. Consult the notes before you speak, but avoid reading them while the other party is speaking since the distraction will prevent you from listening effectively. If you're discussing a business situation with a boss, co-worker or client, send them an outline of your main points ahead of time so you can simply expand upon the ideas during the conversation.

Show Respect

Keep the conversation progressing effectively, and ensure that the other party continues to speak openly by showing respect as you listen--a suggestion from the Equality in Marriage Institute. Avoid cutting off the other party when you speak, belittling their ideas, cursing to get your point across or expressing your point of view before listening to and digesting what they have to say.

Follow Up

After you complete a business-related conversation or a discussion with a friend that involves future plans, follow up to ensure you understood the main points. Send an email, a handwritten note or make a quick phone call that summarizes the conversation and the conclusion that you reached. The communication strategy will show your enthusiasm and give you the opportunity to clear up any last-minute questions.

References

Article reviewed by J.O. Bugental Last updated on: May 27, 2010

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