Conflict is an unavoidable byproduct of interpersonal relationships and communication. From time to time, what you want or need will unavoidably be at odds with what someone else wants or needs, creating conflict. Conflict doesn't always have to end badly. There are things you can do to deal with conflict in a healthy, constructive way.
Communicate
A healthy way to handle conflict is to allow both parties to express what they are feeling and how they view the conflict situation, and do so in a constructive, non-confrontational manner, according to the University of California, Berkeley. Allowing people to communicate what they're feeling helps them avoid pent-up frustration and thinking no one cares about their side of the situation. Sometimes people just want to be heard, so take time to listen to thoughts and concerns on both sides without judgment before continuing.
Find Areas of Agreement
When working toward conflict resolution, people may try to find as many areas where they disagree as possible. Taking the opposite approach helps to diffuse the situation and makes the parties see how much they actually have in common. Encouraging both sides to find areas of agreement or common ground can help initiate compromise and reduce the feeling that people are working against each other.
Try for a Win-Win Solution
In conflict, two sides are usually competing to get something each one wants or needs, at the expense of the other. Many times, there is a way to solve the problem so that both sides are able to get what they want. This is called collaborative or win-win conflict resolution. One party may have to experience a delay in getting what he wants, but in the end may be willing to do so in order to settle things. A win-win situation allows both parties to feel satisfied with the outcome of the conflict resolution.
Use a Mediator
When two parties can't reach an agreement on their own, a mediator may help. A mediator is an impartial third party who examines all the facts of the situation and gives a final ruling, much as a judge would in a courtroom. If both parties can agree to the terms of the mediation and agree to accept the outcome, it can be a healthy way to resolve conflict.
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