According to the University of Colorado Conflict Research Consortium (UCCRC), conflict almost always involves some type of misunderstanding. When negative feelings such as fear, resentment, or distrust exist between two parties, they are more likely to experience misunderstandings. The speed of communication can also play a role in escalating conflict, and experts at the UCCRC note that this trend has been seen more with increased use of high-speed electronic messaging. Finally, experts note that the key to mediating conflict often lies in improving what they call "sending and listening skills."
Misunderstandings and Conflict
The UCCRC notes that parties in conflict typically have some basic level of misunderstanding. In instances of conflict, parties communicate through what they say, what they do not say, and also how they behave physically or emotionally. Experts at UCCRC note that more serious conflicts have a higher potential for misunderstanding, and miscommunication can often result in unwise actions. As a result, experts advise that parties in conflict should make every effort to communicate clearly and accurately.
Improving Accuracy of Communication
Experts at the UCCRC suggest that people in a conflict can often take steps to communicate more accurately, especially if they are aware of any previous miscommunications and their causes. Controlling emotions such as fear, hostility and anger is critical for clear communication because these emotions can alter the message. An extremely angry person might communicate anger, but he might not clearly communicate his underlying concern or need. Likewise, communication that happens in a rushed or pressured manner may not be as accurate as a conversation that is slow and well-planned.
Content of Communication
Experts at the UCCRC also note that the content of communication is key to successful conflict mediation. Clear and careful word choice can be important, as misunderstandings often occur when someone communicates carelessly, using a poorly framed explanation or poor wording. Likewise, experts from UCCRC also note that communicating with "I" messages will often engage the listener more because he is able to focus on the issue at hand, rather than feeling that he is being blamed or attacked.
Listening Skills
According to experts at the University of Wisconsin, listening is a key component of conflict resolution. They stress that a listener should focus his attention on understanding the speaker rather than formulating a response to the speaker. In addition, they note that a "listening stance" is critical to successful communication. A person should remain relaxed, free of distractions, face the other person, and make listening and understanding the priority of the exchange.
Expert Insight
Experts at the University of Wisconsin also stress that is important to understand the wide variety of conflict styles. Some individuals tend to avoid conflict and have a difficult time communicating, or they are accommodating and tend to be overly diplomatic. Other individuals have a collaborative style and they want to work together towards a solution, while those with a competitive style of conflict will place their needs and concerns before another's. Experts at University of Wisconsin suggest that conflict mediation and negotiation can be a difficult and lengthy process, but it is essential in order to prevent more serious conflicts in the future.
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