One of the keys to a successful relationship is good communication. Communication is a process of transferring information between two individuals--the sender and the receiver. For communication to be a success, the receiver must understand the message that the sender intended. There are many tools that are used to enhance good communication skills.
Active Listening
Active listening is an important tool in good communication skills. If you don't hear what the sender is trying to convey, you can't respond in an appropriate manner. According to mindtools.com, listening is one of the most important skills you can have, but studies have shown that we only remember somewhere between 25 and 50 percent of what we hear.
An example of active listening is looking at the person and making good eye contact as they are talking. Acknowledging what the person is saying, restating what they have said and asking clarification questions also demonstrate active listening.
Body Language
Body language is an important part of effective communication. Sometimes nonverbal communication conveys a lot more than verbal. According to bodylanguageexpert.co.uk, nonverbal messages enhance intent, meaning, and subtlety in communication through your presence, stance and eye contact.
When you are listening to someone, sit or stand in an open, non-threatening manner, and use gestures, like nodding your head to let them know that you are fully present and hearing them.
Paraverbal Messages
As we communicate we use certain tones, pitches and pacing in our voices. These elements are all part of paraverbal messages. According to directionservice.org, the paraverbal message accounts for approximately 38 percent of what is communicated. What is heard is usually how something is said, not what is being said. Something that has one meaning can have a totally different meaning, depending on which words are emphasized.
Examples: "I didn't SAY you were stupid", I didn't say YOU were stupid", "I didn't say you were STUPID."
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