NordicTrack, a fitness equipment company, manufactured the EXP 1000XL treadmill, but this model is no longer in production. This company warrantied the motor for 3 years, the belt and deck for 2 years, all mechanical components for 2 years, electrical components for 2 years and smaller parts like the motor hood, covers and decals for 6 months. While most parts may be out of warranty, contact NordicTrack for a full warranty explanation. Attempt to troubleshoot the problem first before contacting NordicTrack.
Significance
Problems experienced when using your NordicTrack EXP 1000XL could cause damage if not addressed promptly. Some problems may cause your treadmill to stop operating or perform poorly. This may lead to injury, so making sure your machine is in top operating form is very important.
Types
Some power problems you may experience when using your NordicTrack EXP 1000XL treadmill include the power turning off during operation, the power not turning on or the console display functions not working. Other mechanical issues you may experience include the walking belt slowing, the walking belt shifting off-center, the walking belt slipping or the incline not changing correctly.
Warnings
Place the NordicTrack EXP 1000XL treadmill on a flat, level surface. Keep the treadmill indoors. Persons weighing more than 250 lbs. should not use the treadmill. Do not use an extension cord. Do not move the walking belt while the power is off. Do not use the treadmill if you notice any damage to treadmill parts, including the power cord. Unplug the power cord after use, before cleaning and before servicing the treadmill.
Prevention/Solution
Tighten all bolts as necessary before using; inspect for loose bolts before each use. Plug the treadmill into a 120-volt grounded outlet. For the best protection from electrical surges, plug your treadmill into a surge protector. Use the provided allen wrench to adjust the walking belt as necessary; check the walking belt's tension regularly. Align the reed switch with the magnet located underneath the motor hood to prevent console issues. Recalibrate the incline if it doesn't change correctly when using the treadmill.
Further Help
For replacement parts, service or to speak to a qualified representative about a particular problem, contact NordicTrack's Customer Service Department at 888-825-2588. Before calling, locate the serial number on the front decal of your NordicTrack EXP 1000XL to provide to the representative.
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