Communication is essential in the office, at home and in social situations. In Dale Carnegie's book "How to Win Friends and Influence People," he claimed that about 85 percent of job success is personality and the ability to lead others and the other 15 percent is knowledge of the subject. There are some essential elements to communicating effectively.
Oral Communication
Step 1
Rather than appearing dictatorial or demanding, communicate with others by physically putting yourself on the same level as the other person. This gives him the feeling you are in the situation together.
Step 2
Give the other person a chance to talk, and when she does, actually listen. Allow her to finish what she has to say without interrupting. If you aren't clear about the point the other person is trying to make, ask questions. Repeat what you think she is saying without being confrontational and ask for confirmation.
Step 3
Because part of communication is nonverbal, maintain eye contact with the other person. An occasional nod lets him know you understand what he is saying. Avoid crossing your arms or legs, because that makes you appear closed to what he is saying. Don't fidget or tap your foot.
Step 4
Before you discuss your thoughts and feelings, organize them in your own mind. Speak calmly, even if you disagree. Never accuse the other person of being wrong. Show respect for his viewpoint.
Step 5
If the other person gets up and leaves, allow him to do so. That enables him to regroup and collect his thoughts without feeling you are being combative.
Step 6
Be empathetic. Try to see the other person's viewpoint, even if you don't agree.
Step 7
Don't feel you have to have the final say on a subject. If you still don't agree after the discussion, let it go.
Written Communication
Step 1
When communicating through the written word, use language the other person will understand. In business, avoid slang and use proper grammar.
Step 2
Avoid using complex language, just to sound smart. You're better off with words that most people will understand.
Step 3
Keep sentences conversational and at a manageable length. Use short paragraphs to prevent the text from looking dense.
Step 4
If the message is an email, proofread the message at least once. If you have time, save it in draft mode and come back to it later with fresh eyes to make sure it is clear and professional.
Tips and Warnings
- Always think before you speak or write. Give the other person time to process the information. Don't jump to conclusions without clarifying information.
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