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Calories burned not counting

The app used to automatically add in any calories burned via walking etc, while I had my phone with me. This just recently stopped. Has it for anyone else??

    • ivorygrey has a Gold Membership
      Gold Member

      May 23 at 09:20 AM

      Currently the MyPlate app can sync with Apple's Healthkit or Android's Google Fit apps and can import any tracking information from devices you've synced to that app already.

      To sync MyPlate with your mobile device's health app, be sure to tap the button on the MyPlate app's home screen that asks you to connect with either Google Fit or Apple Health.

      To reset the sync with MyPlate:

      iOS Apple Health:
      -Tap on the Health app, then Sources.
      -Scroll down until you find MyPlate, toggle off the items that are not syncing properly.
      -Force close both apps by tapping twice on the device home button.
      -Reopen the Health app, then Sources, toggle on the items you wish to have tracked in MyPlate.
      Please also be sure that you have Activity Tracking turned on in the MyPlate app. Tap the person icon located in the upper left corner of the app's home screen. Then, tap "App Preferences". Confirm that the button next to "Track My Activity" is toggled to the on position.

      Android Google Fit:
      -Tap on the Fit app, then the three bars at the top left of the screen.
      -Tap on Settings, scroll down to the bottom of the page to find Connected Apps. Ensure that MyPlate appears in the list of apps that you are connected to.

    • Thank you. but the app will still track my steps, but shoes no calories lost I mean.

    • ivorygrey has a Gold Membership
      Gold Member

      May 24 at 01:38 PM

      Thank you for elaborating. I'm looking into this further.

    • ivorygrey has a Gold Membership
      Gold Member

      May 24 at 04:51 PM

      I was able to reproduce what you are seeing. Logging out of the MyPlate app and logging back in resolved the issue. Please log out and log back in.

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